Before you accept or pay
Re-read fee or salary terms with the desk. Confirm joining or reporting date, housing plan, and who to call on day one.
For colleges, verify deposit deadlines and refund windows one more time. For jobs, confirm offer letter details, documents for joining, and whether relocation support exists.
Book travel only after the critical paperwork and housing plan are clear enough that the student is not stranded at a station with nowhere confirmed.
Arrival week
Share arrival details with the counsellor on the file. Keep the care WhatsApp saved. Photograph housing issues immediately if rooms or deposits do not match what was agreed.
Parents should expect a short update after the student settles into hostel or PG. Silence is not a strategy. A two-line message (“reached, room ok, mess starts tomorrow”) reduces family panic.
Settle support after the offer
via 8 stays reachable in the early settle weeks. You are not dropped the moment an offer letter arrives.
Job placements often include a check-in window after joining. College files may need help with delayed hostels, fee receipts, or first-week campus questions.
If the role or campus is clearly wrong within the first weeks, tell the desk early. Quiet suffering helps no one. Escalation works better with facts on the timeline.